Contact
How to reach us.
Write to us and a person answers. We do not use a chatbot and we do not route you through a menu.
Where we are
Veritas Mercantile
a trading name of Veritas Analytical, LLC
1727 Keller Parkway, Suite 18
Keller, TX 76248
United States
Monday to Friday, 9:00am – 5:00pm Central. We are an online-only business — this is our registered business address, not a shop you
can visit.
What to include
- Your order number, if you have one.
- A photograph, if something arrived damaged — it speeds a replacement up considerably.
- The address you want a replacement sent to, if it differs from the original.
How quickly we reply
| Subject | Reply within |
|---|---|
| Order questions | Same business day, usually within a few hours |
| Damage or a wrong item | Same business day, with a replacement or refund arranged |
| Returns | Within one business day |
| Anything else | Within two business days |
Press and wholesale
We do not currently wholesale. For press enquiries, write to the same address and mark it for
press.