Service

Frequently asked

The questions we actually get.

Do I need an account?

No. Checkout as a guest. An account only saves you re-typing an address.

Is this a subscription?

No. Every order is a single charge. Nothing on this site bills you a second time.

Are the photographs of the actual product?

Yes. Every product on this site was photographed for it.

Why is the shop only sixty products?

Because of the buying rule: if it cannot be repaired, we do not stock it. That removes most of
what a shop this size would normally carry.

Where is the house-mark?

Small, and in a different place on each material — into the leather, the foot of a board, near
the ring of a stoneware piece, the base of a casting, the corner of a woven tag.

Do you ship outside the US?

Not at present.

Can I visit?

No — we are online only. The address on this site is our registered business address.

Something arrived damaged.

Send us a photograph and we will replace it or refund it the same business day. Keep the
packaging until it is sorted, in case the carrier wants to see it.