Service
Returns and cancellations
Thirty days, unused and in its packaging. If the fault is ours we pay the return label.
The window
You have thirty days from delivery to start a return. The item must be unused and in the
packaging it arrived in. We do not restock items that have been used, washed or sharpened.
Who pays for the label
| Reason | Return postage | What you get back |
|---|---|---|
| Damaged in transit | We do | Replacement or full refund, your choice |
| Wrong item sent | We do | Replacement sent immediately |
| Not as described | We do | Full refund including original shipping |
| Changed your mind | You do | Refund of the item price |
How long a refund takes
We refund within two business days of the item reaching us. Your bank then takes its own time —
usually three to five business days, occasionally up to ten. The refund goes back to the card that
paid; we cannot send it anywhere else.
Cancelling an order
Write to us before it ships and we will cancel it and refund in full. Once tracking exists the
order is on its way and it becomes a return.
Faulty goods
If something fails in normal use, tell us regardless of the thirty days. We stock things that are
meant to be repairable, and we would rather sort it out than have you throw it away.